Interactions verbales en contexte numérique médical: ajustements discursifs
DOI:
https://doi.org/10.6092/issn.1974-4382/22596Keywords:
peer learning, reference construction, diabetes, discursive ergonomics, perimedical culture, verbal interaction, health literacy, negotiation of meaning, social networks, scientific term, popularisationAbstract
This contribution analyses verbal interactions between diabetic patients and between healthcare professionals and patients, in a context of written electronic communication. Our socio-discursive and pragmatic approach involves examining exchanges in social networks in which patients, relatives and carers share their peri-medical culture, as do healthcare workers engaged in therapeutic education. We focus here on the negotiation of meaning and the construction of reference between these different actors; more specifically, we analyse, on the one hand, cases of conversational misunderstanding and non-understanding and, on the other hand, the discursive strategies implemented with the aim of explaining some complex disciplinary content, most often conveyed by scientific or medical terms, sometimes in a foreign language. Certain socio-discursive practices are particularly relevant, such as the various forms of discursive ergonomics: reformulations, translations, reorganisation of content, and so on. These are situated between the two principles of approximation and explicitness. We emphasise that these exchanges constitute a dialogical appropriation of knowledge, in other words a form of peer learning.
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Copyright (c) 2025 Valérie Delavigne, Sara Vecchiato, Sonia Gerolimich, Mario Casini

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